We can ship to virtually any street address in the U.S. and Canada. Whenever possible we ship your order the same day if ordered before 2:00 pm. If an order arrives on our system after 2:00 pm Friday then it is shipped the following Monday.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you reorder an item then you will be charged the new shippng costs.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All of the products we sell have been used by thousands of users in almost as many applications with great sucess. Successful use of the products require proper mixing, surface preparation, and other personal use factors beyond the control of the manufacturer. Therefore the products are not gauranteed to achieve the results you require in your particular project. Proper use can produce amazing results in most cases.
If the products are new to you, we suggest you purchase the smaller containers to test your specific application and techniques.